Last updated: June 2026
When your practice uses Heerio, we store:
When a client checks in, we create an arrival record with:
We never store client names, medical info, diagnoses, insurance details, or any other health information.
Arrival records are automatically deleted 8 hours after they're created. We don't keep a history of check-ins.
When a client checks in, you get a push notification that says "A new client has arrived." That's it.
When clients check in, they see your name, title, and photo. This helps them know they're checking in with the right provider.
Heerio uses these partners to operate:
Heerio only stores that someone arrived — nothing else. Because we don't store any PHI, HIPAA doesn't apply to Heerio. We're just a notification system, not a medical database. If a data breach affects your account, we'll notify you within 72 hours.
When you close your account, it gets deactivated. If you want us to completely erase everything, just ask and we'll do a full deletion.
Only authorized users on your account can access your practice information. Client privacy is protected.
We don't use tracking cookies, analytics, ads, or behavior-tracking scripts.