Last updated: September 2026
Heerio LLC (“Heerio,” “we,” “us,” or “our”) provides a client check-in platform for therapy, medical, and legal practices (the “Services”). Heerio allows clients to check in for appointments using a kiosk tablet, mobile app, or client code. Providers are notified of arrivals via real-time push notifications.
Heerio is not an electronic health record (EHR), a scheduling system, a billing platform, or a clinical tool. It does not store clinical notes, diagnoses, treatment plans, or medical records of any kind.
By creating an account, accessing, or using Heerio, you agree to be bound by these Terms of Service (“Terms”). If you are using Heerio on behalf of a practice or organization, you represent that you have the authority to bind that organization to these Terms. If you do not agree to these Terms, do not use the Services.
Practice Owners create an account and register their practice on Heerio. As a Practice Owner, you are responsible for:
Providers are invited by a Practice Owner to join a practice. Providers can receive check-in notifications and respond to client arrivals. Providers are responsible for maintaining the confidentiality of their account credentials.
Clients do not create accounts. Clients check in by providing only their initials (e.g., “J.S.”) and selecting their provider. No full names, dates of birth, or other identifying information is required or collected at check-in.
Heerio is designed to collect the minimum information necessary to facilitate a check-in. The only client information collected at check-in is initials, check-in type (arrived, late, cancelled), and a timestamp. We do not collect full patient names, Social Security numbers, diagnoses, insurance information, or any clinical data.
Practice data (including check-in records, provider information, and practice settings) belongs to the practice. Heerio processes this data on behalf of the practice to provide the Services. Upon termination of a practice’s account, the practice may request export or deletion of their data.
Our collection and use of information is described in our Privacy Policy, available at heerio.app/privacy. The Privacy Policy is incorporated into these Terms by reference.
Heerio may act as a Business Associate under the Health Insurance Portability and Accountability Act (HIPAA) when providing Services to healthcare practices that are covered entities.
Practices remain solely responsible for their own HIPAA compliance, including obtaining any required patient consents and maintaining their own privacy practices.
Heerio facilitates communication between clients and professionals regarding arrival status only. Nothing in the Heerio platform constitutes clinical advice, supervision, or oversight. Professionals remain solely responsible for all clinical decisions and the care of their clients.
Heerio is offered on a monthly subscription basis. Current pricing is listed at heerio.app/pricing.
You agree to use Heerio only for its intended purpose. You may not:
We reserve the right to suspend or terminate your account if you violate these Terms.
Heerio and its original content, features, and functionality are owned by Heerio LLC and are protected by copyright, trademark, and other intellectual property laws. You are granted a limited, non-exclusive, non-transferable license to use the Services for your practice’s internal business purposes during the term of your subscription.
We strive to maintain reliable service but do not guarantee uninterrupted or error-free operation. The Services may be temporarily unavailable due to maintenance, updates, or circumstances beyond our control. We will make reasonable efforts to notify users of planned downtime.
To the maximum extent permitted by law, Heerio and its officers, employees, and contractors shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Services, including but not limited to:
Heerio’s total liability to you for any claim arising from or related to these Terms or the Services shall not exceed the amount you paid to Heerio in the twelve (12) months preceding the claim.
The Services are provided “as is” and “as available” without warranties of any kind.
You agree to indemnify and hold harmless Heerio LLC, its officers, employees, and contractors from any claims, damages, losses, or expenses (including reasonable attorney’s fees) arising from:
You may cancel your subscription and close your account at any time. Upon cancellation, your access continues until the end of the current billing period. After that, your account is deactivated.
We may suspend or terminate your account if you violate these Terms, fail to pay subscription fees, or if we reasonably believe your use of the Services poses a security risk.
Upon account termination:
Any dispute arising from these Terms or your use of the Services shall first be addressed through good-faith negotiation between the parties. If the dispute cannot be resolved through negotiation within 30 days, either party may pursue resolution through binding arbitration or in the courts of the State of Maryland.
We may update these Terms from time to time. When we make changes, we will update the “Last updated” date at the top of this page. If we make material changes, we will notify you through the Services or by email at least 30 days before they take effect. Your continued use of the Services after the changes take effect constitutes acceptance of the revised Terms.
These Terms are governed by and construed in accordance with the laws of the State of Maryland, without regard to its conflict of law provisions.
If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.
If you have questions about these Terms, contact us at:
Heerio LLC
Email: support@heerio.app